Orders will be processed within 24 – 48 hours (weekends and holidays, next business day) with tracking information emailed when your hair has been shipped. Packages will arrive within 4 – 5 business days.
All sales are final and there are no refunds. Due to the exclusive nature of our business and demand for our product, exchanges can be made on uncut, unprocessed and unbundled hair within 7 days of purchase in original packaged condition with the original sales receipt.
Chemical alterations or any modifications made to the product subsequent to the sale, make all guarantees null and void. We cannot accept the return of any human hair that has been installed or altered (washed, brushed, combed or cut). We suggest that you inspect the hair without opening the bundles to make sure the product is to your satisfaction. If you are unsure please show your stylist. Please note, hair may have a slight variation in color tones due to different donors.
For customization a certified professional colorist should color hair.